Privacy Policy
Privacy Policy
Effective Date: December 15, 2025
Website: https://pustak-bhawan.com
Pustak Bhawan is a brand operated by Bhawan Publishing Company.
This Privacy Policy explains how Bhawan Publishing Company, operating under the brand Pustak Bhawan, collects, uses, stores, and protects your personal information.
Our Commitment to Your Privacy
Pustak Bhawan (“we”, “our”, or “us”) respects your privacy.
For over 60 years, we have built a relationship of trust with readers in Kanpur and across India. We believe buying a book should be a simple, personal, and safe experience—whether you are visiting our store in Swaroop Nagar or browsing online.
Just as we treat every customer in our physical shop with respect and discretion, we are committed to protecting your digital footprint with the same level of care.
1. Information We Collect and Why
We believe in collecting only what is necessary to serve you better.
a) Information You Provide
When you place an order or contact us, we may collect:
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Name
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Email address
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Phone number
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Shipping and billing address
This information is used solely to:
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Process and deliver your orders
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Communicate order updates
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Provide customer support
b) Automatically Collected Information
When you browse our website, we may collect limited technical data such as:
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Device type
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Browser type and version
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IP address (anonymized where possible)
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Pages visited and time spent
This data is used only for analytics and performance improvement, helping us understand how our website works and how we can improve your experience.
2. Payment Information & Security
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Payments are processed through secure third-party gateways (such as Razorpay, Paytm, or similar providers)
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We do not store your credit card, debit card, UPI, or banking details on our servers
We use SSL encryption to protect all data transmitted between your browser and our website.
You can verify this by the lock icon visible in your browser’s address bar.
3. How We Use Your Information
Your information is used only for legitimate business purposes, including:
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Order processing and delivery
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Payment confirmation and refunds
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Customer support and communication
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Improving website functionality and user experience
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Compliance with legal or regulatory requirements
4. Communication Preferences
We may contact you for:
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Order confirmations
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Shipping updates
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Delivery or refund-related communication
Occasionally, we may send newsletters or promotional offers.
You may opt out of marketing communications at any time using the unsubscribe link or by contacting us.
5. Cookies & Tracking Technologies
We use cookies to enhance your shopping experience.
a) Essential Cookies
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Remember items in your cart
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Enable smooth checkout and navigation
b) Analytics Cookies
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Help us understand visitor behavior
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Track popular pages and books
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Improve site performance
These cookies do not personally identify you.
You can disable cookies via your browser settings, but some website features (like checkout) may not function properly.
6. Sharing of Personal Information
We do not sell, rent, or trade your personal data.
We may share limited information only with:
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Courier and logistics partners (for delivery)
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Payment gateway providers (for transaction processing)
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Legal or regulatory authorities if required by law
All third parties are required to handle your data securely and only for the intended purpose.
7. Data Retention
We retain your personal data:
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Only for as long as necessary to fulfill orders
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To meet accounting, tax, and legal obligations
When data is no longer required, it is securely deleted or anonymized.
8. Your Rights Over Your Data
Your data belongs to you. You have the right to:
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Access the personal information we hold about you
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Request correction of inaccurate or incomplete data
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Request deletion of your personal data (subject to legal requirements)
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Withdraw consent for marketing communications
To exercise any of these rights, email us at info@pustak-bhawan.com.
9. Children’s Privacy
Our website is intended for general audiences.
We do not knowingly collect personal data from children without parental consent. If you believe a child has provided us personal information, please contact us and we will take appropriate action.
10. Third-Party Links
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of such third-party sites. We encourage you to review their privacy policies separately.
11. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in law or our practices.
Any updates will be posted on this page with a revised effective date.
12. Contact & Grievance Officer
If you have any questions, concerns, or complaints regarding this Privacy Policy or your data, please contact:
Pustak Bhawan
(Brand operated by Bhawan Publishing Company)
📍 Address:
7, 199, Mall Rd, Anand Bazar, Khalasi Line,
Swaroop Nagar, Kanpur, Uttar Pradesh – 208002
📞 Phone: 074994 47111
📧 Email: info@pustak-bhawan.com