Shipping Policy

Shipping Policy

Website: https://pustak-bhawan.com

Pustak Bhawan is a brand operated by Bhawan Publishing Company.
All orders placed on this website, including shipping, delivery, and related services, are fulfilled by Bhawan Publishing Company under the brand name Pustak Bhawan.

At Pustak Bhawan, we understand the excitement of receiving a new book. We work diligently to ensure your order is packed securely and delivered to you in a timely manner.

📍 Delivery Locations

We deliver across India to all serviceable PIN codes. If your area has a valid PIN code, we can ship your order directly to your doorstep.

Please note: We do not offer international shipping at this time.

⏳ Order Processing Time

  • All orders are processed within 1–2 working days after order confirmation.

  • Working days are defined as Monday to Saturday, excluding Sundays and public holidays.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • Once your order is dispatched, a Tracking ID will be shared via email and/or SMS.

💰 Shipping Charges

  • A flat shipping fee of ₹60 per book is charged to ensure careful handling and safe delivery.

  • Shipping charges may vary during special sales, promotions, or festive events.

Cash on Delivery (COD):
If Cash on Delivery is offered for selected products or locations, any additional charges or special conditions will be clearly displayed at checkout.

🚚 Estimated Delivery Time

Once dispatched, orders are generally delivered within 5–6 working days, depending on your delivery location.

Disclaimer:
Delivery timelines are estimates and not guaranteed. Delays may occur due to courier operations, public holidays, weather conditions, or other unforeseen circumstances beyond our control. However, we will fully support you with tracking and resolution assistance.

📦 Courier Partners

We primarily ship orders through India Post, enabling delivery even to remote areas across India.
All shipments are trackable, and tracking details are shared once the order is dispatched.

📦 Damaged or Lost Packages

  • The expected delivery date is considered as the date shown in the courier’s tracking system.

  • If an order is lost in transit or delivered in damaged condition, please contact us within 48 hours of the expected delivery date or actual delivery, as applicable.

  • We will initiate an investigation with the courier partner, which may take a few working days to complete.

  • Based on the investigation outcome, a replacement or refund will be issued as per our policy.

🔁 Delivery Attempts

  • The number of delivery attempts depends on the local courier partner’s policy.

  • If a parcel is returned to us due to customer unavailability, incorrect address, or refusal to accept delivery, the original shipping fee may be forfeited.

  • Any re-delivery, if requested, may involve additional shipping charges, which will be communicated before re-dispatch.

📄 Policy Cross-Reference

This Shipping Policy should be read in conjunction with our Return & Refund Policy and Terms & Conditions, as applicable.

📞 Shipping Support & Contact Information

For any shipping-related questions or assistance, please contact us:

Address:
7, 199, Mall Rd, Anand Bazar, Khalasi Line,
Swaroop Nagar, Kanpur, Uttar Pradesh – 208002

Phone: 074994 47111
Email: info@pustak-bhawan.com