Return Policy

Return & Refund Policy

Effective Date: July 21, 2025
Website: https://pustak-bhawan.com

Pustak Bhawan is a brand operated by Bhawan Publishing Company.
All sales, returns, refunds, and related obligations on this website are undertaken by Bhawan Publishing Company, operating under the brand name Pustak Bhawan.

1. General Policy

At Pustak Bhawan, we value customer satisfaction. As we primarily deal in books—which are generally considered non-returnable—we accept returns, replacements, or refunds only under specific conditions as detailed below.

2. Eligible Return Conditions

A return, replacement, or refund request will be accepted only if:

  • The book received is damaged or defective

  • The wrong book has been delivered (title or edition mismatch)

  • The book has missing pages or printing defects

  • The return request is raised within 3 days of delivery

Clarification on time limit:
The 3-day period is counted from the delivery date as shown in the courier’s tracking records. Requests raised after this period will not be accepted.

Please note:
Returns are not accepted for change of mind, incorrect ordering by the customer, or preference-related reasons.

3. Return Request Process

To initiate a return request:

Please provide:

  • Order ID

  • Clear photos or video clearly showing the issue

  • A brief description of the problem

Our team will review the request and guide you through the next steps.

4. Return Shipping

  • If the return request is approved, we will:

    • Arrange a reverse pickup, or

    • Share our return shipping address

  • If reverse pickup is unavailable at your location, you may be required to self-ship the product

Shipping cost responsibility:

  • If the return is approved due to our error (damaged, defective, or wrong item), return shipping costs will be reimbursed

  • If the claim is found invalid (for example, damage after delivery or misuse), return shipping and re-delivery costs, if any, will be borne by the customer

5. Verification Clause

All returns, replacements, and refunds are subject to physical inspection and verification of the product condition after it reaches us.
Approval will be granted only if the product meets the eligible return conditions stated in this policy.

6. Refund Policy

Refunds will be processed if:

  • The return is approved after verification

  • The product cannot be replaced due to stock unavailability

  • A payment failure occurs during the transaction

  • The shipment is lost in transit or returned (RTO) as confirmed by courier tracking

Refund Timeline

  • UPI / Wallet / Debit / Credit Card: 5–7 working days

  • Bank Transfer: 7–10 working days

Refunds are issued to the original payment method, wherever possible.

Cash on Delivery (COD) Orders:
For COD orders, refunds will be processed via UPI or bank transfer to the customer’s provided details. Store credit may be offered in select cases, subject to customer consent.

7. Lost-in-Transit or Partial Shipments

  • If a shipment is marked as lost in transit by the courier or returned to us (RTO) without successful delivery, we will offer a replacement or refund, as applicable.

  • In case of partial shipments, customers must report the issue within 48 hours of delivery with supporting evidence.

8. Cancellation Policy

  • Orders can be cancelled before dispatch by contacting our support team

  • Once an order is dispatched, it cannot be cancelled

  • If payment has been made and the order is cancelled in time, a full refund will be issued

9. Non-Returnable Products

Returns or refunds are not accepted for:

  • Books damaged after delivery

  • Used, written-in, highlighted, or altered books

  • eBooks or digital products

  • Magazines, subscriptions, or combo products

  • Discounted or clearance-sale items (unless defective)

10. Policy Cross-Reference

This Return & Refund Policy should be read together with our Shipping Policy and Terms & Conditions, as applicable.

11. Contact Us

For any return, refund, or cancellation queries, please contact:

Pustak Bhawan
(Brand operated by Bhawan Publishing Company)

📍 Address:
7, 199, Mall Rd, Anand Bazar, Khalasi Line,
Swaroop Nagar, Kanpur, Uttar Pradesh – 208002

📞 Phone: 074994 47111
📧 Email: info@pustak-bhawan.com